Returns & Refunds

Changed your mind? As an EU shopper you have 14 days to return an unused item for a refund.

Ostuinfo eesti keeles — taganemisõigus ja tagastamine eesti keeles.

Your right of withdrawal

Under EU consumer law you may cancel your order and return it within 14 days of receiving it, for any reason — no explanation needed. Where an order arrives in several shipments, the 14 days run from the last item. You may inspect the goods as you would in a shop; if their value has diminished through handling beyond that, we may deduct the difference from the refund.

How to return an item

  • Tell us within 14 days — any clear statement will do. Email info@proengineering.eu with your order number, or use the model form below. Using the form is optional.
  • Send the goods back within 14 days of that notice, to the return address below.
  • Pack the item securely, ideally in its original packaging and with tags still attached — that keeps the refund whole. Trying something on for fit is fine and never costs you the right to return. Return shipping is at your cost, unless the item was faulty or we sent the wrong thing.

Return address

  • ProEngineering OÜ
  • Kirsi 6-41, 10616 Tallinn
  • Estonia
  • +372 566 00707

Model withdrawal form

Complete and send this only if you wish to withdraw from the contract. You can copy it into an email or print it and enclose it with the parcel.

To ProEngineering OÜ, Kirsi 6-41, 10616 Tallinn, Estonia, +372 566 00707, info@proengineering.eu:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Order number:
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Refunds

We refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal notice, to your original payment method. We may hold the refund until the goods are back with us or you show proof of dispatch. You'll get an email when the refund is issued; banks then take a few business days to show it.

Faulty or wrong items

If we sent the wrong item, contact us — we cover return shipping and either send the right one or refund you in full.

If an item is faulty, we cover return shipping too. You can ask for repair or replacement, whichever you prefer, unless that particular remedy is impossible or would cost us disproportionately. If neither works out, you can ask for a price reduction or cancel the order and get your money back. This is separate from the 14-day withdrawal right and runs for 2 years from delivery — the detail is in Terms of Sale §8.

Exclusions

For hygiene reasons, sealed items such as base layers worn against the skin cannot be returned once the seal is broken, unless faulty. This exception is read narrowly and does not affect your statutory rights.

Last updated 25 July 2026